Refund & Exchange Policy
If you are unhappy with your purchase in any way please contact me within 3 days of receipt of your order for an exchange or in certain circumstances a full refund. Refunds or exchanges will not be given for customised items unless found to be faulty or damaged.
Items for exchange must be returned to me in their original condition within 7 days of receipt. Goods must be returned unworn and in original packaging. For hygiene reasons earrings cannot be exchanged. Return postage will not be refunded. Returning the items by recorded delivery is recommended for your protection.
In the unlikely event that your item is found to be damaged please contact me immediately to arrange return of the item. A replacement will be sent and return postage costs reimbursed.
If an item is found to be faulty then please return for a full refund. For your protection sending the item by recorded delivery is recommended, return postage will be refunded.
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