In accordance with the Contract Regulations 2013 you have a 14 day ‘cooling off’ period from the day you receive your goods. If you have changed your mind you should notify us within these 14 days that you wish to cancel your contract with us and a full refund will be given, including any standard delivery charges. Please return the items within the next 14 days after informing us of your wish to return them. Returning the items by recorded delivery is recommended for your protection. Return postage will not be refunded.
Items to be refunded must be returned to us in their original condition, goods must be returned unworn and in original packaging. Each piece of jewellery will have a numbered sticker attached to it, please DO NOT remove this sticker until you have decided to keep the item. A refund WILL NOT be given on any item with the sticker removed unless faulty. The stickers cannot be torn off , please use a pair of scissors to remove them to avoid damaging your jewellery.
Please fill out the cancellation/refund form at the bottom of this page or email us on firstname.lastname@example.org to advise us that you are returning your items or with any questions regarding refunds.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
Damaged or Faulty Items
If an item is found to be damaged or faulty then please contact us to arrange returning it for a full refund. For your protection sending the item by recorded delivery is recommended, return postage will be refunded.
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